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Free Download From Good Hands to Boxing Gloves: The Dark Side of Insurance, by David J. Berardinelli

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From Good Hands to Boxing Gloves: The Dark Side of Insurance, by David J. Berardinelli

From Good Hands to Boxing Gloves: The Dark Side of Insurance, by David J. Berardinelli


From Good Hands to Boxing Gloves: The Dark Side of Insurance, by David J. Berardinelli


Free Download From Good Hands to Boxing Gloves: The Dark Side of Insurance, by David J. Berardinelli

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From Good Hands to Boxing Gloves: The Dark Side of Insurance, by David J. Berardinelli

Review

Allstate Corp., fresh from fending off criticism about its response to policyholders affected by Hurricane Katrina, faces another potential storm, this one from an author [David J. Berardinelli] who claims the insurer is forcing policyholders to accept prompt but lower payouts or risk time-consuming and expensive litigation...The book [tells how and why] the nation´s second-largest home and auto insurer treats some policyholders with boxing gloves during their time of financial and personal duress, rather than the reassuringly familiar good hands highlighted in its advertising. ----Chicago Tribune, Author Throws a Punch at Allstate; May 3, 2006It's the story Allstate doesn't want told. --BusinessWeek, In Tough Hands With Allstate, May 1, 2006This book delves deep into the dark heart of the profit-boosting strategies that efficiency consulting firm McKinsey & Company cooked up with Allstate and the dramatic negative impact they have had on policyholders.... They created a plan for Allstate's claims operations known as the Claims Core Process Redesign or simply CCPR...To date, CCPR has generated between $15 to $25 billion in excess profits for Allstate's stockholders. It has also generated a national firestorm of bad faith litigation. This estimate is based on Allstate's annual statements showing an increase in surplus from $4.5 billion in 1992 before CCPR to a staggering $21.8 billion in 2004 with an additional $14 billion distributed in that time as shareholder dividends. Allstate has consistently refused to state how much extra profit CCPR generated. However, in 2004 Allstate claims its net income rose to a record $3.1 billion, despite 4 hurricanes in the Southeastern United States. --United Policy Holders

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About the Author

David Berardinelli is an attorney specializing in insurance law. He graduated from Santa Clara University Law School in 1974. After five years as a criminal prosecutor, he went into private practice. Berardinelli participates in legal organizations including the New Mexico Trial Layers Association, the American Academy of Trial Advocacy, and the American Association of Justice. And editor of the New Mexico Trial Lawyer, and a lecturer to legal audiences, he also publishes a regular column on insurance bad faith. He is the attorney who sued Allstate and uncovered the infamous McKinsey Slides. From this experience, Berardinelli authored From Good Hands to Boxing Gloves: How Allstate Changed Casualty Insurance in America.

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Product details

Hardcover: 189 pages

Publisher: Trial Guides, LLC; 1st edition (January 1, 2008)

Language: English

ISBN-10: 1934833010

ISBN-13: 978-1934833018

Product Dimensions:

6.2 x 1 x 9 inches

Shipping Weight: 12.8 ounces

Average Customer Review:

4.8 out of 5 stars

21 customer reviews

Amazon Best Sellers Rank:

#970,462 in Books (See Top 100 in Books)

Executive Summary: If you have a claim against Allstate, Farmers, State Farm, etc. you have a choice to make. Do you want your claim paid promptly or fairly? Most people choose promptly because they need the money right away. They accept 60%-70% of their claim value. If you want to be paid fairly, then retain a lawyer immediately.Further note: Lawyers and prospective plaintiffs should read this book. It flows well and quickly. It also helps you realize what you're about to get into. Insurance companies don't play nice or fair. That's to be expected though because Berardinelli assembles the facts and presents a clear case of what these companies actually are - and it ain't nice. Basically, they are predatory and use peoples moments of greatest weakness as profitable opportunities.OK OK, a bit about the actual book.Berardinelli points out early why insurance companies are regulated differently from other companies. It's because they, essentially, hold their customer's money in trust with the promise of paying out that money when the customers need it. The problems arise when an insurance company decides that it would rather pay that money to its executive and shareholders. Unlike other companies, like retailers, you pay insurance in return for the promise that someday, if you need ever it, your claim will be paid promptly and fairly.Sadly, they have no interest in keeping their promise. Insurance executives get paid out of the profits, the more the better.So, the insurance companies are structured with processes that maximize profits. Maximizing profits means ripping off the customers as much as possible. The only thing that keeps them in check is litigation. That's why insurance companies are so very interested in tort reform. They make a nice profit if they hose 99 people out of $5,000 and pay 1 person $100,000 in punitive damages for unfair business practices. A very nice profit indeed.

I'm not aware of another book of this quality, insight or ease of reading on this subject. The author devoted years of tenacious detective work and fact-finding in order to obtain insights and previously confidential information about claims practices at Allstate Insurance. His findings are credible and fact-based. His intellectual curiosity and inferential thinking are very strong, yet his ability to piece together and tell the story in simple, easy-to-read and highly understandable language are even more impressive. This is a first rate job of analysis of an important topic. It focuses on the claims practices initially instituted by Allstate Insurance in its automobile business and subsequently spread throughout it's property and casualty business. The net effect was to greatly reduce settlements to Allstate's customers and claimants while growing the company's operating profits significantly. It both raises deep concerns about, and also helps to explain how anti-consumer practices of such great magnitude could have escaped the detection of regulatory and oversight agencies for so long.Since the book was published, sufficient additional information has come to light through the availability of respected management consultant McKinsey & Company's work for Allstate that a follow-up version of this book would be even more valuable. Nonetheless this book is essential reading for individuals who believe that their insurance claims may not have been handled fairly by Allstate, or who may be considering the purchase of home, auto or other P&C insurance from Allstate. The practices perfected by Allstate, with McKinsey's assistance, were pioneered by McKinsey at State Farm and elsewhere prior to initiating work at Allstate. Therefore investors, regulators or consumers interested in any of these companies will find this book important reading. Additionally this is "must" reading for insurance professionals interested in keeping their industry "clean", attorneys interested in insurance law and claims practices, those interested in the preservation of corporate ethics and the rule and protection of the law in free market economics, as well as students of first class problem solving will all benefit from and appreciate this book. Overall it is an impressive, insightful, important and highly readable piece of work. I cannot vouchsafe that every single fact and interpretation is correct, but am sure that further refinement of the author's findings will occur as more data comes to the fore.

This book was recommended to me by a group of restoration companies on Facebook extremely eye-opening.It is a must read for my staff

Great read! Very informative. If you work in the insurance industry I suggest you read this book. An eye opener!!

Great book

All I can say is shame on you Allstate for the horrific acts you have performed that have been written in this book. Its funny how they spend so much money on advertising about how much you are in good hands when the fact of the matter is they have been ranked the worst insurance company in the US. Great job by David Bernadelli on exposing the Mackensie scam that made the profits of this corrupt insurance company explode through the roof.

Being a Public Adjuster, I know some of the tricks played by the insurance companies, but now I have a better, in depth, appreciation of the history of their gamesmanship. I wish I could hand this book over to every insured I meet at a loss and then they would not think me as a firetruck chaser. What you don't know will hurt you.

After reading this and anyone going through a major claim needs to hire or at least consult a Public Adjuster. I pay the insurance company in good faith EVERY month, I deserve and expect the same monetary compensation to bring my claim whole again. I personally will never embark on a claim without a Public Adjuster in my corner.

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